Return & Exchange Policy FAQs

1. Do you have a return or exchange policy? Can I return my product after it has reached me?

If something isn’t right, or you changed your mind, we are happy to accept a returns or Exchanges within 7 days of purchase, subject to the Return and Exchange Policy.

2. How do I Replace/Exchange the product? Whom should I contact in such a scenario?

It's very simple, within 7 days of receiving a product, you can request a return or exchange via email at care@jsbhealth.com or over phone at +919650044340 or Just by clicking on the "Return Product" button in Your "Order History" in "My Account" Section.

3. Do I need to return the product in its original box/packaging?

Yes, it's important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).

Note : Product to be returned must be in good condition and should not be empty, However the days for which product is used, the same number of capsules or sachets can be less & acceptable.

4. Do I need to send the product or can it be collected from my address?

We Have a smooth pick-up facility in most cases and most cities. However, there can be a few exceptions to this depending upon the shipping address and the nature of the product. To know whether pickup is available from your shipping address, you can call us at +919650044340 or write to us at care@jsbhealth.com.

In case we are unable to collect the returnable product from your address, you will be required to courier the product to us.

We will ship the product once we receive the product bought by you earlier which needs to be exchanged.

5. Will I have to pay any charges for the returns?

Yes, We Only Bear Delivery Shipping Cost & Return Shipping Cost is To Be Beared by You.

6. In Case Of Return, When will i receive my Refund?

After receiving the product, the refund will be credited to same source which was used for payment, within next 7 working days.


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